Dell under scrutiny

[Details about Dell online store, company and services]

Useful info about Dell before shopping on their website

REFERENCES

General: (Dell on Wikipedia)
Dell Inc. is an American technology company based in Round Rock, Texas which develops, manufactures, sells, and supports personal computers, servers, data storage devices, network switches, software, televisions, computer peripherals, and other technology-related products. As of 2008, Dell employed more than 95,000 people worldwide.

(Dell on CNN News)
Dell is the seventh-most-admired computer company in the USA (2006).

Good opinions: Dell's Customer Service opinions, Dell reviews

Bad opinions: Don't trust Dell's special offers

Our Remarks (PROS): One of the best things about Dell is the fact that it is well known and reasonably priced. [...] The Dell site is very convenient, colorful, and accurate.
Read more in Dell review

CORPORATE

Social Responsibility: "The Dell Foundation, the corporate giving division of Dell Inc., is committed to contributing significantly to the quality of life in communities where Dell employees live and work. The Foundation supports innovative and effective programs that provide fundamental prerequisites to equip youth to learn and excel in a world driven by the digital economy.
The Foundation supports a wide range of programs that benefit children newborn to 18 years of age in Dell's principle US locations, and welcomes proposals from non-profit organizations that address the health and human services, the education, and the technology access for youth as described below."
See more at The Dell Foundation

Environmental Responsibility: "One clear and consistent focus has driven Dell's rise and success in becoming the world's leading computer systems company: To meet and exceed the requirements of customers - large and small - across the world.
The same focus on business efficiencies and customer satisfaction helps drive Dell's environmental stewardship program to conserve product energy consumption, reduce or eliminate materials for disposal, prolong product life span and provide effective and convenient equipment recovery solutions.
By streamlining business steps and processes, Dell minimizes stress on the environment while achieving speed, responsiveness and cost savings that are passed along to customers."
See more at The Dell Foundation

And some intersting facts: "Anyone wondering why Dell has become so interested in the environment and recycling recently?"
Read all the article at Ethical Corporation

COMPANY DATA (SITE)

Company Name: Dell Inc.

Headquarters: Dell House, The Boulevard, Cain Road, Bracknell, RG12 1LF   (Show Dell Inc. on Map)

Country: United Kingdom

Telephone 1: 0870-907-4944

Telephone 2: 0844-444-4699

E-mail:

Other Useful Links: Dell Careers, Dell & Ubuntu, Dell Corporate blog , PC finder, Dell Community

SAFE SHOPPING

SSL Transactions: Yes  (Why is this so important?)

3D Secure: Unspecified  (Another important thing. Why?)

ISIS Compliant: No  (What is this?)

CUSTOMER'S COMFORT

Payment Methods: Credit Cards, Debit Cards, PayPal, Bank/Wire Transfer

Prices Include VAT? Yes

Free Standard Delivery: No

Order By Phone: Yes

Order Tracking: Yes

Help page / FAQ: Yes

Featured services: Dell’s Keep Your Hard Drive service provides the option of retaining qualified hard drives, while receiving a replacement hard drive. As a result, you can maintain control over your sensitive and confidential data contained on your hard drives and determine the best method of disposal for failed hard drives.

Additional Info: Store reviews by customers

CUSTOMER'S RIGHTS

Legal Info Displayed: Terms Of Use, Privacy Policy, Refund Policy, Company Name & Address, VAT Number / Company Number

Cancellation Policy: Consumers may cancel their Orders for any reason until, but no later than:
-the end of the 7th "working day" (days other than weekend days & public holidays) after the day of receipt of the Product &/or of the Service Order Confirmation (as applicable); or
-the end of the 7th working day after the date when all such information required by law is supplied.   (Know your rights!)

Refund policy: If the estimated delivery date cannot be met and the revised delivery date will exceed 30 days from the original date of order then Consumer will be contacted & advised of a proposed new date for delivery. If Consumer refuses the revised delivery date and delivery is not made within 30 days from the original date of order or prior to the specifically agreed delivery date if applicable, then Consumer may cancel the order without charge & obtain a full refund.

Complaints Policy: Yes

SHOP'S QUICK LINKS

Visit the shop

Help / FAQ

Cancellation / Refund

Product categories:

Laptops, Desktops, Servers, storage & networking, Printers & ink, Electronics & Accessories

Date Added:

2008-04-16 11:45:01

Details Page Hits:

861

Votes:

10

Visited:

223

Official description of Dell

Dell was established in the UK in 1987, initially to sell and manufacture desktop PCs for the UK market.

Since this time, it has introduced a range of hardware, systems integration and third party software, preinstalled on equipment purchased directly from Dell, plus peripheral products. Dell complements its product offering with a complete range of services.

Dell's customer base includes large corporate and public sector customers (including Tesco.com, Newcastle City Council, Middlesex University, Honeywell and Axa), in addition to medium and small UK businesses, and consumers.

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