Waitrose under scrutiny

[Details about Waitrose online store, company and services]

Useful info about Waitrose before shopping on their website

REFERENCES

General: (Waitrose on Wikipedia)
Waitrose is the supermarket division of the John Lewis Partnership, with 187 branches as of December 2007. Like the partnership's department stores, Waitrose is targeted at the middle class market, emphasising quality food and customer service rather than low prices (their slogan reflects this: "Quality food, honestly priced"). Waitrose's main competitors in this market are Marks & Spencer and Sainsbury's. It currently has a 4% share of the food market, and additionally a 16% and 10% share of the organic food and wet fish markets respectively.

Good opinions: Inexistent / Insignificant

Bad opinions: Waitrose selling fake Berkshire pork, Waitrose on Blagger

Our Remarks (PROS): Great variety of products.

CORPORATE

Social Responsibility: "Every two years we provide detailed reports for our business. In the intervening years, a summary report for the Partnership is produced. These summary reports are aimed at our Partners, but are also made publicly available. All our reports set out our policies and principles and summarise how we are managing our environmental impacts, how we are working with suppliers and local communities, and how our employees or Partners contribute to and share in the rewards of our commercial success.
See more at Waitrose Corporate Social Responsibility

Environmental Responsibility: "As retailers of electrical and electronic products, both John Lewis and Waitrose fully support this regulation, and we have joined together with some of the UK’s leading electrical retailers to create and fund a new body - the Distributor Take-Back (DTS) scheme - which is helping to develop a new UK recycling network for waste electrical products. Over the next three years the scheme will make available more than £10 million to establish and upgrade recycling facilities across the UK, so that customers can conveniently recycle old electrical appliances."
See more at Waitrose Recycling

COMPANY DATA (SITE)

Company Name: Waitrose Ltd

Headquarters: Waitrose Customer Service Department, Waitrose Limited, Doncastle Road , Bracknell, RG12 8YA   (Show Waitrose Ltd on Map)

Country: United Kingdom

Telephone 1: 0800-188-884

Telephone 2: 0134-442-4680

Telephone 3: 0800-188-881

Fax: 0845-604-9050

E-mail:

Other Useful Links: Corporate Information, Corporate History, Waitrose Press Office, The Grocer's Blog, Waitrose Wine

OFFICIAL REGISTRATION

Name & Registered Office:
WAITROSE LIMITED
171 VICTORIA STREET
LONDON
SW1E 5NN
Company No. 00099405 Status: Active
Date of Incorporation: 03/09/1908

Country of Origin: United Kingdom
Company Type: Private Limited Company
Nature of Business (SIC(03)):
5211 - Retail in non-specialised stores holding an alcohol licence, with food, beverages or tobacco predominating, not elsewhere classified

SAFE SHOPPING

SSL Transactions: Yes  (Why is this so important?)

3D Secure: Unspecified  (Another important thing. Why?)

ISIS Compliant: Yes  (What is this?)

CUSTOMER'S COMFORT

Payment Methods: Credit Cards, Debit Cards

Prices Include VAT? Yes

Free Standard Delivery: Yes

Order By Phone: Unspecified

Order Tracking: Yes

Help page / FAQ: No

Other Benefits:  Bulk Discount, Cash Back

Featured services: A glass hire service is available from most Waitrose stores. Alternatively you can use the glass loan service available from Waitrose Deliver....

CUSTOMER'S RIGHTS

Legal Info Displayed: Terms Of Use, Privacy Policy, Refund Policy, Company Name & Address, VAT Number / Company Number

Cancellation Policy: We’ve made returns as easy as possible for you. To return or exchange products, you may do so within 28 days of the date of despatch. It must be in a saleable condition in its original, undamaged packaging, and we will consider the overall condition when making a refund. (This does not affect your statutory rights in the event of faulty goods.)  (Know your rights!)

Refund policy: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.

Complaints Policy: Yes

SHOP'S QUICK LINKS

Visit the shop

Product categories:

Food, Drinks

Date Added:

2008-04-14 19:05:30

Details Page Hits:

946

Visited:

156

Official description of Waitrose

At Waitrose, we combine the convenience of a supermarket with the expertise and service of a specialist shop.

Above all we take pride in the freshness and quality of our food.

It is what our customers want, and it is what gives us our edge over other supermarkets.

Of vital importance to us is the provenance and traceability of the food that is on our shelves. Each of our buyers is an expert in his or her own field. Their job is to seek out the best sources of the best quality food and unusual ingredients that can't be found in other supermarkets.

Much of their time is spent with the farmers, growers and suppliers, building relationships based on trust and respect. Wherever possible our buyers buy British. Increasingly, they are also sourcing local produce from small growers and suppliers close to individual Waitrose stores.

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