John Lewis under scrutiny

[Details about John Lewis online store, company and services]

Useful info about John Lewis before shopping on their website

REFERENCES

General: (The John Lewis Partnership on Wikipedia)
The John Lewis Partnership is a major United Kingdom retailer which operates John Lewis department stores, Waitrose supermarkets and the direct services company Greenbee. Unusually, it is a public limited company that is held in trust on behalf of all its employees (called partners) - who all have a say in the running of the business and receive an annual profit distribution which is usually a significant addition to their annual salary. The type of business is called a co-operative. The chain's image is upmarket, and it appeals strongly to a middle class core of shoppers. Recently however John Lewis have been marketing towards all types of buyers, with the introduction of their Simply range, and the expansion of the business.

Good opinions: Moneysavingexpert

Bad opinions: Blagger.com (3 opinions)

Our Remarks (PROS): Customer service is very important whether you shop online or in person. It’s important to reach someone when customer service is necessary. At John Lewis you can reach them by email, fax, post, or by telephone...
Read more in John Lewis review

CORPORATE

Social Responsibility: "The Partnership aims to obey the spirit as well as the letter of the law and to contribute to the wellbeing of the communities where it operates.
See more at John Lewis Partnership's seven principles

Environmental Responsibility: "With rising global temperatures and atmospheric carbon dioxide levels, and energy prices being pushed up by dwindling reserves and supply issues, our need to reduce consumption increases year on year. As a responsible retailer, the Partnership aims to use energy as efficiently as possible. Since 2001 we have publicly reported energy consumption and efficiency and we have set ourselves challenging performance improvement targets. Our target is to improve the energy efficiency of our shops and offices by 20 per cent by 2010 (based on 2003-04 baseline)."
See more at John Lewis Partnership - Energy

COMPANY DATA (SITE)

Company Name: John Lewis Plc

Headquarters: 171 Victoria Street, London, SW1E 5NN   (Show John Lewis Plc on Map)

Country: United Kingdom

Telephone 1: Customer Service Team: 08456-049-049

Telephone 2: Partnership Card: 0845-300-3833

Telephone 3: Gifts by Phone: 0845-600-2202

Fax: 08456-049-050

Other Useful Links: Corporate Website, John Lewis Financial Services, John Lewis Gift List, The John Lewis Partnership Recruitment Portal

OFFICIAL REGISTRATION

Name & Registered Office:
JOHN LEWIS PLC
171 VICTORIA STREET
LONDON
SW1E 5NN
Company No. 00233462
Status: Active
Date of Incorporation: 20/09/1928

Country of Origin: United Kingdom
Company Type: Public Limited Company
Nature of Business (SIC(03)):
5212 - Other retail non-specialised stores
7415 - Holding companies including head offices

SAFE SHOPPING

SSL Transactions: Yes  (Why is this so important?)

3D Secure: Yes  (Another important thing. Why?)

ISIS Compliant: Yes  (What is this?)

CUSTOMER'S COMFORT

Payment Methods: Credit Cards, Debit Cards

Prices Include VAT? Yes

Free Standard Delivery: Yes

Order By Phone: Yes

Order Tracking: Yes

Help page / FAQ: Yes

Special Benefits: Partnership card (you can use it to buy from their shop as well).

Featured services: Free online service to help you choose the right fabric, colour and texture for your new sofa or chair.

CUSTOMER'S RIGHTS

Legal Info Displayed: Terms Of Use, Privacy Policy, Refund Policy, Company Name & Address, VAT Number / Company Number

Cancellation Policy: If you decided to cancel your made-to-order product for any reason, it is unlikely that we could sell it to another customer at full selling price. We'll therefore charge a cancellation fee of 20% of the order price.
Our usual refund policy does not apply to made-to-order products, which cannot be returned or exchanged unless faulty.
Neither of the above conditions affect your statutory rights when goods are faulty, or not as described.   (Know your rights!)

Refund policy: Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition.
Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.

Complaints Policy: Yes

SHOP'S QUICK LINKS

Visit the shop

Help / FAQ

Delivery Info

Cancellation / Refund

Product categories:

Home & Garden, Electrical Appliances, Technology, Sport & Leisure, Fashion, Gifts & Flowers, Toys, Baby

Date Added:

2008-04-01 15:21:11

Details Page Hits:

944

Votes:

3

Visited:

193

Official description of John Lewis

For the third year running, a Which? survey has voted John Lewis and Waitrose as Britain's favourite retailers (23 January 2008).

In fact, John Lewis has been voted the UK’s favourite retailer in a poll of over 6000 shoppers. The Consumer Satisfaction Index 2008, carried out by retail analysts Verdict Research, asked customers to rate retailers in terms of range, price, convenience, quality, service, ambience, facilities and layout.

We’re delighted to have improved our 2007 score and attained the highest ever score in the index.

The John Lewis Partnership's 69,000 Partners own the leading UK retail businesses - Waitrose, John Lewis and Greenbee. Our founder's vision of a successful business powered by its people and its principles defines our unique company today. The profits and benefits created by our success are shared by all our Partners.

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