Expedia under scrutiny

[Details about Expedia online store, company and services]

Useful info about Expedia before shopping on their website

REFERENCES

General: (Expedia on Wikipedia)
Expedia is an Internet-based travel agency and a part of Expedia, Inc. which is based out of the United States of America with localized sites for 15 countries. It books airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the World Wide Web and telephone travel agents. The site uses multiple global distribution systems like the Sabre reservation system for flights and for hotels, Worldspan, and Pegasus along with their own hotel reservation system for their contracted bulk rate reservations which is shared with other Expedia, Inc. sites. In 2006, Expedia.com was awarded a Webby Award in the area of "Best In Travel Websites" and a Stevie Award from the American Business Association for "Most Innovative Company".

Good opinions: Inexistent / Insignificant

Bad opinions: People still waiting for refund, Expedia.co.uk on Blagger

Our Remarks (PROS): Best of all, with the unpredictable airline schedules you can check them online before you leave. Store all your information online in your profile...
Read more in Expedia review

Our Remarks (CONS): Useful information (like all payment methods or VAT info) is not mentioned.

CORPORATE

Social Responsibility: We couldn't find any information regarding social responsibility when reviewing Expedia.

Environmental Responsibility: We couldn't find any information regarding environmental responsibility when reviewing Expedia.

COMPANY DATA (SITE)

Company Name: Expedia Inc.

Headquarters: Expedia Customer Relations, PO Box 725, Belfast, BT1 3YL   (Show Expedia Inc. on Map)

Country: Republic of Ireland

Telephone 1: 0871-226-0808

Telephone 2: 0870-050-0808

Fax: 0289-050-2113

E-mail:

Other Useful Links: Expedia Jobs, Expedia is worldwide, Press office

OFFICIAL REGISTRATION

Non-UK Corporation

SAFE SHOPPING

SSL Transactions: Yes  (Why is this so important?)

3D Secure: Unspecified  (Another important thing. Why?)

ISIS Compliant: No  (What is this?)

CUSTOMER'S COMFORT

Payment Methods: Credit Cards, Debit Cards

Prices Include VAT? Yes

Free Standard Delivery: No

Order By Phone: No

Order Tracking: No

Help page / FAQ: Yes

Other Benefits:  Coupons

CUSTOMER'S RIGHTS

Legal Info Displayed: Terms Of Use, Privacy Policy, Refund Policy, Company Name & Address

Cancellation Policy: To make changes or cancel your flight please call us on 0871 2260808 (calls charged at 10 pence per minute BT rate. Charges may vary from other networks.) Pressing option 1 where our Support Team will be happy to assist you.  (Know your rights!)

Refund policy: Expedia, Inc. and its affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

Complaints Policy: No

SHOP'S QUICK LINKS

Visit the shop

Help / FAQ

Cancellation / Refund

Product categories:

Flights, Hotels, Cars, Holiday Packages, Activities

Date Added:

2008-04-19 15:01:18

Details Page Hits:

996

Votes:

10

Visited:

176

Official description of Expedia

Whether you know exactly what you trip you want, need ideas, or want help narrowing down your search, Expedia.co.uk makes it easy to find the holiday that is right for you.

Launched in November 1998, Expedia.co.uk is the award winning, largest online travel agent in the UK serving millions of travellers every year.

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