Why don’t you call it Anti-Customer Service?

Blog - To buy smart or not to buy: that's the right click
Written by Manuel Timita
Monday, 23 June 2008
Why do I have to introduce my card details, complete the purchase, wait two or three days and then realize that you can’t send my laptop, because there’s a problem with the address? Why don’t you clearly specify that the billing address and the delivery address must be the same? Why do you expect your customers to stay at home all the time, just to purchase a laptop? Why does your shopping cart allow the purchase if the addresses are different? Anyway, why do you allow the user to specify a different delivery address? Why do you accept the second transaction, take the money from the account and then the financial department cancels the sale, because of the same bloody difference between addresses? Why do I have to wait another five days for the refund, because you’re not able to organize your own e-store? Why do you hire people for your Customer Service department, without checking if they have a reasonable level of English? Why don’t you call it Anti-Customer Service? Because you are such a respected brand! Because I was such a dumb shopper… PS: Why do you embed your laptops with that useless pile of crap called Windows Vista and then void the warranty if the OS is replaced?